Refund & Return Policy
Last Updated: November 6, 2025
Our refund policy is designed to ensure clarity and transparency. We are committed to providing a fair process for all our customers, addressing each request with professionalism and care. Please review the details below to understand how refunds are processed and the conditions that apply.
We believe in a customer-centric approach, treating each case individually to ensure satisfaction. Our policy is structured to be equitable, so you can be confident in your purchase decisions with us.
1. Eligibility for Returns
We accept returns or exchanges only if the product is damaged, defective, or incorrect at the time of delivery.
To be eligible for a return:
You must notify us within 2 days of receiving the order.
The item must be unused, unworn, and in its original packaging.
You must provide photo or video proof of the damage/issue when requesting a return.
Due to hygiene and safety reasons, we do not accept returns for used jewelry or accessories once they’ve been worn or handled beyond inspection.
2. Non-Returnable Items
Please note, we cannot accept returns or refunds for:
Products purchased during sale or discount offers
Customized or personalized jewelry
Products damaged due to improper handling or use after delivery
Change of mind or customer preference after purchase
3. Process for Return or Replacement
If your product qualifies for a return or replacement:
Contact us at theweddingcart.co.in@gmail.com within 2 days of delivery.
Share your order number, a brief description of the issue, and clear photos/videos of the damaged product.
Once verified, we’ll arrange a return pickup or provide shipping instructions.
After receiving and inspecting the product, we’ll process a replacement or refund as applicable.
4. Refund Timeline
Approved refunds will be initiated within 7–10 business days after we receive the returned product.
Refunds are made to the original payment method (bank, UPI, or wallet).
In some cases, it may take additional time depending on your bank or payment provider.
5. Shipping Costs
If the return is due to our error (defective or wrong product), we will bear the return shipping cost.
If the return is for any other reason, shipping costs are non-refundable, and you may need to cover return shipping.
6. Order Cancellation
Orders can be cancelled only before dispatch.
Once an order has been shipped, it cannot be cancelled or modified.
To request cancellation, please email us immediately at theweddingcart.co.in@gmail.com with your order details.
7. Contact Us
If you have questions or need help with a return or refund, please contact our support team:
📧 Email: theweddingcart.co.in@gmail.com
💍 Business Name: The Wedding Cart